Our Terms & Conditions
1. Introduction
These terms and conditions (“Terms”) govern your use of the services provided by helfi.co.uk (“Platform”)(referred to below as “We”, “Us”, “Our” etc.) as an intermediary connecting medical service providers (“Providers”, “Clinics”, “Doctors”, “Hospitals” etc.) with individuals (referred to below as “Individuals”, “You”, “Your” etc.). By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our services.
2. Services Provided
The Platform acts as a facilitator, connecting Individuals seeking medical services with Providers offering such services. The Platform collects basic information from Individuals and shares anonymised data with multiple Providers to obtain quotes for medical services. The Platform does not provide medical services (including medical consultation or advice) directly and does not endorse or recommend any specific Provider.
3. User Registration
Individuals seeking quotes for medical services must register with the Platform by providing accurate and complete information. Providers must also register and agree to comply with our Provider Terms and Conditions. The Platform reserves the right to refuse registration or suspend accounts for any reason, including but not limited to violation of these Terms.
4. Privacy and Data Protection
The Platform values the privacy of its users and complies with applicable data protection laws. We collect, process, and share personal data in accordance with our Privacy Policy. By using our services, you consent to the collection, processing, and sharing of your personal data as described in our Privacy Policy.
5. Quotes and Service Agreements
Providers may submit quotes for medical services based on the information provided by Individuals. Individuals are solely responsible for reviewing and accepting quotes, as well as entering into agreements with Providers for the provision of transport, accomodation and medical services. The Platform is not a party to any agreements between Individuals and Providers and disclaims any liability arising from such agreements.
6. Disclaimer of Warranties
The Platform provides its services on an “as is” and “as available” basis, without any warranties or representations of any kind, express or implied. We do not warrant the accuracy, completeness, or reliability of any information provided by Providers or obtained through our services. The Platform disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
7. Limitation of Liability
To the fullest extent permitted by law, the Platform shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.
8. Indemnification
You agree to indemnify and hold harmless the Platform, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including but not limited to legal fees, arising out of or in connection with your use of our services or your violation of these Terms.
9. Modifications to Terms
The Company reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
10. Governing Law and Dispute Resolution
10.1 These Terms shall be governed by and construed in accordance with the laws of United Kingdom. Any dispute arising out of or in connection with these Terms, including disputes between Providers and Individuals, shall be subject to the laws and regulations agreed upon between the respective Provider and Individual at the point of services delivered.
10.2 In the event of a dispute between a Provider and an Individual, the parties agree to first attempt to resolve the dispute amicably through negotiation and mediation. If the dispute cannot be resolved within a reasonable time frame, the parties shall determine the appropriate arbitration institution and venue to resolve the dispute.
10.3 Each party shall bear its own costs associated with arbitration, including legal fees and expenses, unless otherwise determined by the arbitrator(s).
10.4 Nothing in this clause shall prevent either party from seeking interim or injunctive relief from the courts in accordance with applicable law.
10.5 The provisions of this clause 10 shall survive termination or expiration of these Terms.
11. User Obligations and Terms of Use of Platform
11.1 You must have full legal capacity and be at least 18 years old.
11.2 You undertake to only make accurate and complete statements when submitting information to Us or to a hospital, clinic or other health service provider through our services.
11.3 In case your medical situation or any other information that You submitted changes, or You become aware that the information submitted was not accurate or was incomplete, You will immediately inform Us in writing to update the relevant information.
11.4 By submitting copyrighted material or material that is subject to other intellectual property rights You grant Us a non-exclusive, perpetual limited world-wide license to use this material to the extent required to perform our services as agreed with You. This license includes in particular the right to store and communicate such material to a Provider (including but not limited to; hospital, clinic or other health service provider) in order to obtain information on possible treatment for you and a quote on the cost associated with such treatment.
12. Payment Terms
12.1 The following Payment Terms apply for the usage of our Service as defined within clause 2.
12.2 The Payment terms are a binding legal agreement between You and Us. Your right of Withdrawal is explicitly explained in section 13: “Your Right of Withdrawal”
12.3 Our Service and the Usage of the internet platform and all related Helfi.co.uk websites is free of charge.
12.4 The Helfi Service Fee: For the reservation and maintenance of a medical service appointment with the Providers, we charge a Service Fee of £400 (in words: four-hundred British Sterling) or 25% of the Quote Total offered by Providers, depending on whichever amount is greater. The service fee includes the UK (VAT) of 20% (in words: twenty percent) and will be deducted from the patient’s total price at the time of the appointment. In case of late cancellation of the appointment, the fee will be retained by us/by the Providers.
12.5 The Service Fee may include (if applicable) the following “Payments”:
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Charging the Service Fee from You with payments methods such as credit card, bank account or PayPal.
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Refund of the Service Fee to you, in case you cancel the treatment date, based on your rights with section 13: “Right of Withdrawal” or our refund policy stated in section 5.
12.6 Your use of the “Service Fee”
a) In order to secure a Booking and to reserve a treatment date for You with the Providers we cooperate with, you agree to comply with these Payment Terms.
b) Our Payments may contain links to third-party websites or resources. Such Third-Party Services are subject to different terms of service and privacy policies. We are not responsible or liable for the use of such Third-Party Services. Links to any Third-Party Services are not an endorsement by Us or of those Third-Party Services.
c) You accept that Our Payments may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable to a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise.
d) You will be asked to provide billing information such as name, billing address, and financial instrument information either to Us or Our third-party payment processor(s). You authorise to collect and store your Payment Method information.
e) Time of payment: Once You receive a quote and agree to the information presented, you can book this treatment with the payment of the Helfi Service Fee. The Service Fee is due immediately and the presented information in the quote is only valid for 48 hours (in words: forty-eight hours).
f) Currency: The payment is available in BRITISH POUNDS and EUROS.
g) Payment Service Providers: Payment Methods may involve the use of third-party payment service providers. These payment service providers may charge you additional fees when processing payments in connection with the Payment Services, and We are not responsible for any such fees and disclaim all liability in this regard. Your Payment Method may also be subject to additional terms of use. Please review them before using your Payment Method. In this case we are not responsible for any loss suffered by Your use of processing the Our Service Fee.
12.7 General Terms of the Service Fee.
a) Nature of payment: The payment of the Helfi Service Fee is classified as a security payment, necessary to reserve and maintain your desired treatment date with the Clinics.
b) Authorization of payment: You authorize Us to collect from You amounts due pursuant to these Payment Terms and/or the Terms by either (i) charging the Payment Method associated with the relevant booking, or any other Payment Method on file that you authorize, or (ii) by withholding the amount from your future pay out. Specifically, you authorize Us to collect from you:
– The Helfi Service Fee as a result of booking your treatment date
– Taxes, especially the UK VAT of 20% and where applicable.
c) Payment Errors: We will take the necessary steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the original pay out method or payment method used or selected by You, so that You end up receiving or paying the correct amount. This may be performed by US or a third party such as Your financial institution. We may also take steps to recover funds sent to you in error (including but not limited to an event of duplicate payments made to You due to a processing error), by reducing, setting off and/or debiting the amount of such funds from any future pay outs owed to You.
To the extent You receive any funds in error, You agree to immediately return such funds to Us.
d) Refunds
The Service fee is non-refundable. Any refunds or credits due to Your request are only valid if one of the following conditions apply:
(1) You are medically not able to travel or not eligible to proceed with your booked treatment at one of the Clinics and prove this to Us with a written statement of a medical doctor, latest 7 days before the treatment date. The treatment date is defined in the booking confirmation You receive from us.
(2) You are eligible to withdraw, based on section 13: Right of Withdrawal
e) Disclaimers
The Service Fee will be acknowledged by our Providers as Booking security and deducted from the final treatment price presented in your booking confirmation.
Your payment of the Service Fee can be used as a Booking security with Your chosen Clinic within 6 months (in words: six months) after arranging the first payment to Us giving you flexibility and the right to reschedule your previously chosen treatment date twice within the first 6 months upon acceptance of the Clinic.
If You choose to use the payment services, You do so voluntarily and at Your sole risk. To the maximum extent permitted by law, the payment services are provided “as is”, without warranty of any kind, either express or implied.
13. Right of Withdrawal
13.1 You have the right to withdraw from this contract within 14 Days without giving any reason. The withdrawal period will expire after 14 days from the day on which you booked a treatment.
13.2 In order to exercise your right of withdrawal, you must send Us an Email to: info [@] helfi.co.uk clearly stating in subject field “Right of Withdrawal” about your decision to withdraw from this contract.
13.3 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
13.4 EFFECTS OF WITHDRAWAL: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 60 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
13.6 Template for Your Right of Withdrawal
If you want to cancel the contract, please fill out this form and send it back to:
Email: info [@] helfi.co.uk
I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )
- Name of the Individual(s)
- Address of the Individual(s)
- Date of Booking
Contact Us
If you have any questions or concerns about these Terms, please contact us at hello [@] helfi.co.uk